Refunds are granted in limited situations, including: Inability to produce an order due to equipment limitations. Order cancellation within 12 hours before production starts. Manufacturing defects are determined on a case-by-case basis. Our range includes all printed products like cushions, bedding, posters, and art pieces. Since these products are custom-made and printed on demand, they are not eligible for returns. Although we do not offer returns on custom-made items, we are committed to ensuring your satisfaction. If a product arrives with a manufacturing defect, we will evaluate the issue and offer an exchange or replacement as appropriate. For any issues, inquiries, or assistance with your order, please don't hesitate to contact us at thecolornestorg@gmail.com. We invite you to explore our collection and discover the transformative power of art. At TheColourNest, your space is not just a place to live; it is a canvas on which to express your personal style and aspirations.

As our products are custom-made and unique to each customer, they are non-returnable and non-refundable. If you believe your order has a manufacturing issue or defect, we encourage you to contact us to discuss potential solutions.

You may cancel your order within 12 hours of placement. This can be done through the order confirmation email or your dashboard on our website. Please note that we cannot cancel or modify your order once production has commenced.

Please ensure you select the correct size before ordering. Our products are made-to-order, and we cannot offer replacements or refunds for orders made in the wrong size. Sizing guides are available on our product pages.

If you find any issue with your order, it must be reported within 14 days of delivery. Please email us at info@thecolournest.com with detailed photographs illustrating the issue.

In manufacturing defects, The Colour Nest will cover the return shipping costs. The customer will bear the shipping costs for returns initiated for other reasons. All returns must be received within 30 days of the return request approval.

We will try to resolve delivery or non-delivery challenges with the postal service. If an incorrect address leads to a return, the customer will be responsible for the reshipment costs. For packages marked as delivered but have yet to be received, we will assist on a case-by-case basis but generally do not remake confirmed orders.

Once a package leaves our facility, its handling is the carrier's responsibility. We can file a claim for damaged packages if the package was insured. Additional insurance is recommended for high-value packages and can be arranged by contacting us.

We offer standard insurance for all shipments. If you have specific delivery needs or require additional insurance, please get in touch with us for arrangements and applicable fees.

To report an issue, follow these steps: Please email us at info@thecolournest.com with clear pictures of the issue. Include the order number in the subject line. We will acknowledge your email and respond within 48 hours.  Issues must be reported within 14 days of delivery. We may request additional information or pictures. Resolutions may include reprinting the order, providing credit, or, in rare cases, issuing a refund.

For any questions or concerns, please reach out to us at info@thecolournest.com. Your satisfaction is our priority, and we are here to ensure a positive experience with The Colour Nest.