Shipping policy

Last updated: 24 August 2026

Orders are sent using the delivery method selected or assigned at checkout. Shipping costs are calculated at checkout from the destination and the goods in the basket. Estimated production and delivery times are shown on each work’s page.

Retail and House objects

Retail objects in the House collection are dispatched from partner workshops, not from the studio. They may leave from a different location, on a different date, and with a different carrier than artworks or print editions in the same order.

These pieces are often prepared after the order is placed. Dispatch typically begins once the work is ready. Delivery to the United Kingdom is usually 10–20 business days from dispatch. Times for other destinations may be longer.

More than one item

If you order more than one item, each item may be packed and dispatched separately. A single shipping charge at checkout does not mean the goods will travel in one parcel, arrive on the same day, or use the same carrier.

Checkout shipping is calculated by Shopify from the delivery address and the combined goods in the basket. It is not a live quote from the supplier platform. Supplier shipping methods, costs, and times can differ by SKU, quantity, and destination, and may not match the amount shown at checkout.

Delivery times

Delivery windows on product pages and at checkout are estimates, not guarantees. Times may vary depending on the work, production schedule, destination, carrier, customs process, and local delivery conditions.

Tracking details will be provided where available. Unless otherwise agreed, goods will be delivered without undue delay and within the timeframe confirmed at the point of purchase.

International orders

Orders delivered outside the United Kingdom may be subject to customs duties, import taxes, handling fees, or local charges. These charges are the customer’s responsibility unless clearly stated otherwise at checkout.

The Colour Nest is not responsible for delays caused by customs processing, import checks, or local delivery authorities. You are responsible for ensuring that the item can be lawfully imported into the destination country.

Remote destinations and some international addresses can cost substantially more to fulfil than typical United Kingdom delivery. If a destination cannot be served on the terms shown at checkout, the studio may contact you to agree an alternative, additional charge, or cancellation with a refund.

Delivery address

The customer is responsible for providing accurate delivery details at checkout. If you notice an address error, contact the studio immediately. If the order has not yet been dispatched, the studio will try to update the address. If the order has already been dispatched, it may not be possible to redirect it.

If a parcel is returned because of an incorrect or incomplete address, additional delivery costs may apply.

Delivery issues

If tracking has not updated or your order appears delayed, contact the studio with your order number.

If tracking shows that a parcel has been delivered but you have not received it, first check safe places around the property, neighbours, reception or mailroom areas, other household members, and any delivery photograph or carrier note. If the parcel still cannot be located, contact the studio. The issue will be reviewed case by case with the carrier where possible.

Contact

For delivery questions, email thecolornestorg@gmail.com and include your order number in the subject line.