Terms & Conditions

This website is provided for viewing, learning about, and acquiring works from The Colour Nest. You agree not to misuse this website, interfere with its operation, attempt unauthorised access, copy content without permission, or use the website in a way that may cause damage to The Colour Nest or others. The Colour Nest may update, suspend, or withdraw parts of the website at any time

The Colour Nest makes every effort to describe works accurately. Original paintings are singular works. Print editions and art objects may be produced, prepared, or fulfilled after an order is placed. Images, colours, dimensions, materials, and descriptions are provided as accurately as possible. However, colour and surface may vary between screen and physical work due to screen settings, lighting, material, scale, texture, and production process. Slight variation between digital image and physical work is not usually considered a fault.

All works are subject to availability. Original paintings are singular and may not be available once acquired. Editions and objects may be limited by edition size, material availability, production capacity, or fulfilment constraints. If an ordered work cannot be produced or supplied, The Colour Nest will contact you and, where appropriate, offer an alternative, credit, or refund.

Prices are shown in the currency displayed on the website. Prices include applicable taxes where required, unless stated otherwise. Delivery costs, taxes, customs duties, or import charges may be calculated separately at checkout or charged by local authorities, depending on the destination. Payment must be made through the payment methods available at checkout. An order is not accepted until payment has been received and The Colour Nest has confirmed the order.

After placing an order, you should receive an order confirmation by email. Please check the order confirmation carefully. If any details are incorrect, contact the studio as soon as possible. The Colour Nest reserves the right to refuse or cancel an order where there is an error in pricing, description, availability, payment, suspected fraud, or other issue affecting the order. If an order is cancelled by The Colour Nest after payment has been taken, a refund will be issued.

Some works may be produced or prepared specifically after an order is placed. Production times vary depending on the work, material, production process, and fulfilment schedule. Estimated production and delivery information will be provided on the relevant work page or during checkout, where available. If production is delayed, The Colour Nest will contact you using the details provided with your order.

You may request cancellation within 12 hours of placing your order, provided production, preparation, or fulfilment has not yet started. Once production, preparation, or fulfilment has begun, cancellation may not be possible, especially where the work is personalised, produced to your specification, or prepared specifically for your order. If you need to change a delivery address, size, edition, or order detail, contact the studio immediately. Changes are not guaranteed once production or dispatch has started. To request a cancellation or change, email: info@thecolournest.com Please include your order number in the subject line.

Where a statutory right to cancel applies, you may cancel within 14 days of receiving the item and return it within a further 14 days. Returned works must be unused, handled only as necessary for inspection, and returned in suitable protective packaging. Unless the item is faulty, damaged, incorrect, or not as described, the customer is responsible for the cost of return shipping. Some works may not be eligible for change-of-mind cancellation or return where they are personalised, produced to your specification, or prepared specifically for your order. Nothing in these terms limits or removes any statutory rights you may have as a consumer.

If a work arrives faulty, damaged, incorrectly produced, or materially different from the order description, please contact the studio as soon as possible. Please include: your order number a short description of the issue clear photographs of the work photographs of the packaging, if the parcel arrived damaged The issue will be reviewed and, where appropriate, a repair, replacement, reprint, credit, or refund may be offered. Please report visible damage, faults, or order issues within 14 days of delivery where possible. This allows the studio to review the issue promptly and, where relevant, raise a matter with the carrier or production partner. This reporting timeframe does not remove any statutory rights you may have.

Please do not return any work without contacting the studio first. If a return is required, return instructions will be provided. Where the issue is confirmed as a fault, damage, or production error, reasonable return shipping costs will be covered where appropriate. Unapproved returns may not be accepted.

Where a refund is approved, it will usually be issued to the original payment method. Refund timing may vary depending on the payment provider, card issuer, or bank. Where a return is required, The Colour Nest may wait until the returned item has been received, or until you have provided evidence of return, before issuing a refund.

Orders are sent using the delivery method selected or assigned at checkout. Delivery times may vary depending on the work, production schedule, destination, carrier, customs process, and local delivery conditions. Tracking details will be provided where available. Unless otherwise agreed, goods will be delivered without undue delay and within the timeframe confirmed at the point of purchase.

If tracking has not updated or your order appears delayed, contact the studio with your order number. If tracking shows that a parcel has been delivered but you have not received it, please first check safe places around the property, with neighbours, in reception or mailroom areas, with other household members, and any delivery photographs or carrier notes. If the parcel still cannot be located, contact the studio. The issue will be reviewed on a case-by-case basis with the carrier where possible.

The customer is responsible for providing accurate delivery details at checkout. If you notice an address error, contact the studio immediately. If the order has not yet been dispatched, the studio will try to update the address. If the order has already been dispatched, it may not be possible to redirect it. If a parcel is returned because of an incorrect or incomplete address, additional delivery costs may apply.

If you place an order for delivery outside the United Kingdom, your order may be subject to customs duties, import taxes, handling fees, or local charges. These charges are the customer's responsibility unless clearly stated otherwise at checkout. The Colour Nest is not responsible for delays caused by customs processing, import checks, or local delivery authorities. You are responsible for ensuring that the item can be lawfully imported into the destination country.

Works should be handled with care. Artworks, print editions, and art objects should be kept away from excessive moisture, direct heat, prolonged direct sunlight, and unsuitable hanging or display conditions unless otherwise stated. The Colour Nest is not responsible for damage caused by improper handling, unsuitable installation, environmental exposure, or use outside the work's intended purpose.

All artwork, images, text, designs, product descriptions, journal writing, branding, and other content on this website belong to The Colour Nest or are used with permission. Purchasing a work does not transfer copyright or intellectual property rights. You may not copy, reproduce, alter, distribute, publish, sell, license, or use any artwork, image, design, text, or content from The Colour Nest without prior written permission. This includes use for commercial purposes, print reproduction, digital reproduction, artificial intelligence training, resale imagery, marketing, or derivative works.

If you resell a work acquired from The Colour Nest, you may not suggest that you are affiliated with, authorised by, or representing The Colour Nest unless this has been agreed in writing. Copyright and reproduction rights remain with The Colour Nest unless expressly transferred in writing.

Any discussion about commissions, bespoke work, trade projects, interiors, styling, exhibitions, or collaborations is not binding unless confirmed in writing. Separate terms may apply to commissions, trade orders, exhibitions, or special projects.

The Colour Nest processes personal information in accordance with its Privacy Policy. Personal information may be used to process orders, respond to enquiries, deliver works, manage customer support, comply with legal obligations, and operate the website. Please read the Privacy Policy for further information.

This website may use cookies and similar technologies. Please refer to the Cookie Policy or Cookie Preferences for information about how cookies are used and how you can manage your choices

The Colour Nest does not exclude or limit liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any rights you have under consumer law. The Colour Nest is not responsible for losses that were not foreseeable, losses caused by events outside reasonable control, or business losses where you purchase as a consumer. Nothing in these terms affects your statutory rights.

The Colour Nest is not responsible for delays or failures caused by events outside reasonable control. This may include carrier delays, customs delays, supply issues, production interruptions, severe weather, strikes, technical issues, illness, fire, flood, or other circumstances beyond reasonable control. If such an event affects your order, the studio will contact you where possible

The Colour Nest may update these Terms & Conditions from time to time. The terms that apply to your order are the terms in place at the time your order is placed, unless a change is required by law or regulatory authority.

These terms are governed by the laws of England and Wales, unless mandatory consumer laws in your country of residence apply. If you are a consumer, you may have the right to bring legal proceedings in the courts of the country or region where you live.

For questions about these terms, orders, delivery, or support, contact: info@thecolournest.com Please include your order number where relevant.